Support

At OPTOLA, we are proud to deliver highest level of care and support to all of our customers.

From helping you to understand photonics advantages through to advising you on selecting the right solution and ensuring that it is achieving highest efficiency.

But we don’t stop there – we’re always on hand once your machine is up and running, whenever you need us.

Installation and after sales care

Optola provides full support at the point of installation to ensure optimal performance of your laser system. To be certain that your laser system is maintained in effective working order it is recommended to have it serviced at least once every 18 months. Optola engineers will carry out a professional assessment and service to ensure your system is fully compliant for your needs.

Warranty

All Optola industrial products come with 12 months warranty period which can be extended according to your application needs. Within warranty period all unlikely repairs which are not related to incidents are free of charge. Warranty period covers free system maintenance and calibration every 6 months.

Training and application support

Optola provides full employee training, covering everything from legal compliance, to safety features, though to practical use of systems and their parameters, so the client has the know-how at his fingertips.

 

Training can be conducted either in Optola facilities or in client’s workplace. By looking after your machine, you can be confident it is working in most efficient way for you.

System damage and repairs

In manufacturing processes no one is safe from incidents. Optola guarantees your system repair solution and is capable to provide alternate system to ensure steady workflow for your company.